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Please use this identifier to cite or link to this item: https://hdl.handle.net/10923/19297
Type: Article
Title: Dysfunctional customer behavior and service employees tactics
Author(s): Paloma Antonio
Lélis Balestrin Espartel
Marcelo Gatterman Perin
In: Revista de administração da UFSM
Issue Date: 2019
Volume: 12
Issue: 2
First page: 302
Last page: 316
Keywords: dysfunctional customer behavior
services
customer orientation
customer sovereignty
URI: https://hdl.handle.net/10923/19297
ISSN: 1983-4659
Appears in Collections:Artigo de Periódico

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